Search results for “customer service”
LY.com taps into TMC segment by funding DT Travel
05/04/2016|8:47:36 PM|
LY.com announced that it has invested in DT Travel’s series A round. The move will help it expand in the TMC segment, which is estimated to be turning over more than RMB 100 billion and is expected to grow by 15%-20% annually for the next five years
Hotel alliances: make or break for mid-regional hotels chains?
05/19/2016|9:38:11 AM|
Whether joining alliances can help all hotels? Are hotels in a position against OTA or they can co-exist with each other? Five executives gathered at ChinaTravelNews’ panel during the Hotel and Marketing Conference to discuss the matter yesterday.
New high-speed rail service fuels market share battle against airlines
05/18/2016|4:27:18 PM|
China's rail operators have added an evening high-speed rail service between Shanghai and Beijing that threatens to claim more market shares from airlines in these mature markets.
5 areas that can enhance the UX strategy
05/11/2016|11:05:23 AM|
In order to enhance user experience strategy, airlines can target low hanging fruit with collaboration, optimize the booking flow, optimize designing for different platforms, manage offer and track cross-device.
Outbound travel service Baicheng gets New Third Board listing
04/27/2016|2:55:04 PM|
Beijing Baicheng International Travel was listed on New Third Board on April 22; Alibaba holds 16.47% stake in the travel agency as the second largest shareholder
Hotels: Leveraging Tech & Innovation in 2016
05/23/2016|9:42:57 AM|
The hoteliers attending the executive panel at the 2016 China Hotel and Marketing Conference all agreed that their technology is focusing on enhancing the consumer experience, especially with majority of consumers now young, tech-savvy millennials.
Uthing completes Huiwan acquisition to tap outbound chauffeured market
04/21/2016|8:01:23 AM|
Customized travel platform Uthing finished the merger with overseas chauffeured service provider Huiwan this April and the new entity will extend its services to a broader range of overseas destinations
Understanding TripAdvisor’s product creation flow
05/16/2016|9:23:55 AM|
The global hotel distribution landscape is in the middle of yet another intriguing phase. The likes of TripAdvisor and Google are to refine their offerings on an ongoing basis. Known for their dexterity, such entities have the power to build a stronger brand affiliation via their product and technology expertise, holding on to the massive traffic with valuable propositions.
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