Search results for “service differentation”
OpenJaw signs up Cathay Pacific as NDC partner and partners with IATA
03/02/2017|3:02:03 PM|
OpenJaw has become Cathay Pacific Airways' NDC partner and an NDC and ONE Order Strategic Partner, having achieved Level 3 NDC capability certification - the highest level of NDC certification offered by IATA.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Building a customer-centric distribution channel
10/26/2016|9:29:21 AM|
Chinese airlines have responded to OTAs by focusing on direct sales and axing agency commission fees. At the heart of their argument was that the move was for consumers.
Views from the middle of the value chain
10/28/2016|10:21:29 PM|
TMCs and OTAs share their views on the latest trends on airline distribution, and not everyone is happy with the way things are heading.
Springtime for Spring Airlines
10/26/2016|2:40:05 PM|
ChinaTravelNews chats with Spring Airlines' president Yu Wang at the first Airline Distribution Conference.
Tujia to acquire homestay business of Ctrip and Qunar
10/24/2016|7:31:12 PM|
Vacation rental platform Tujia announced on October 20 a strategic agreement to acquire the apartment and house rental operation of China’s OTAs Ctrip and Qunar.
UCAR launches commission-free C2C platform
09/23/2016|11:06:36 AM|
UCAR's newly launched U+ Open Platform Strategy entices targeted car owners in China to join the platform, without charging a commission.
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