Search results for “customer service”
Redefining space with full-stack hospitality tech - how is OYO doing it?
07/02/2018|9:51:32 AM|
The blend of technology, leveraging virtually every living space available in a destination, space design etc. is shaping up new ways of how and where one stays while travelling.
Ctrip renews chatbot for online customer service
09/26/2016|11:09:26 AM|
Ctrip launched its refreshed chatbot to improve user experience and increase the company’s overall operating efficiency.
Airbnb injects $5 million into China’s B&B management platform City Home
07/06/2018|3:03:02 PM|
This will increase Airbnb’s supply of quality accommodation in China, and make available more offline resources and services for Airbnb hosts, which will in turn help City Home acquire more sources in the country.
Huazhu ranked 4th globally, Meituan files for IPO, and more in ChinaTravelNews Briefing
07/09/2018|10:48:48 AM|
AccorHotels’ shareholder Huazhu surpassed IHG in market capitalization as the world’s fourth highest valued hospitality group. Tencent-invested e-commerce and travel firms Meituan and Tongcheng Elong filed for Hong Kong listings.
North America travel platform Kuaibangxing reaps millions of dollars in funding
06/19/2018|2:18:15 PM|
So far, Kuaibangxing has partnered with more than 500 businesses across all cities in the United States and Canada.
Alibaba's ecosystem + Fliggy - how the combo is set to simplify travel buying?
06/19/2018|9:05:31 AM|
Alibaba garners vital information about its users with the presence of Fliggy, Taobao and Alipay in one user interface, taking friction out of trip planning and buying.
ChinaTravelNews Briefing: Booking.com unites Spring Airlines, Tencent permits travel, and more
06/17/2018|7:48:13 PM|
China Southern pledged to facilitate cancellation and re-scheduling for its directly or indirectly sold tickets; Tencent is working with the Chinese government to create an electronic travel pass system.
Hotel accommodation is not just a "stay" product, view it as "space" to do things
06/27/2018|3:28:47 PM|
Hotels need to incorporate facets such as "play", "socialize", "work" etc. of one's lifestyle in addition to the "stay" service that properties deliver, asserts David Sun, General Manager, BTG Homeinns Hotels Group.
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