Ctrip, the largest online travel agent in Asia and the second largest in the world, announced the launch of the first Ctrip travel concept store, located at Dubai International Airport Terminal 3. The aim of the store is to provide customers, particularly Chinese, with 24/7 high-quality customer service and in-destination products. The concept store is able to provide one-stop online and offline services, including travel guidance, consultation, transportation, catering, shopping and more.
Ctrip’s first travel concept store allows tourists to enjoy greater value-added services upon their arrival. Travelers are able to experience Ctrip’s one-stop in-destination services from the selection and booking of local tour activities to enjoying services from local tour guides and more. On-site staff are on hand to provide 24-hour service in languages such as Chinese, English, Arabic and many more. The concept store is complete with 3 TV sets along with 5 iPad Pros, allowing travelers to conveniently find their desired travel information.
Ctrip has already won favor from its users as Asia’s premier online service for travel solutions, and the travel concept store at Dubai Airport is the first time Ctrip has brought its superior standards in customer service offline. The store offers an interactive and integrated professional offline service, including consultation and on-site booking.
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