Search results for “customer service”
Ctrip launches first travel concept store in Dubai International Airport
07/25/2018|10:18:02 AM|
The travel concept store at Dubai Airport is the first time Ctrip has brought its superior standards in customer service offline.
Digital services to keep passengers connected and in control – Finnair shows the way
07/20/2018|7:55:03 AM|
Finnair is among those few proactive carriers that have exemplified how the blend of right e-commerce tools and data strategy backed by an agile digital team can result in product optimization as well as creation of a new benchmark around how to approach personalization.
Shiji grows Distribution Platform into international hotel market
08/29/2018|10:35:00 AM|
CHINAonline now known as Shiji Distribution Solutions is formally opening to the international hotel markets with dedicated teams in the US and Europe.
Ctrip offline stores reap $10.24 million sales in a single day
08/08/2018|5:38:58 PM|
James Liang, Ctrip's co-founder and executive chairman, said that there is still huge potential for offline stores in smaller cities and that Ctrip will grow its presence in third- and fourth-tier cities.
Booking funds Didi, Airbnb China names new president, Baidu and Alibaba vie for smart hotel
07/23/2018|1:56:10 PM|
Booking Holdings invested $500 million in China’s ride-hailing platform Didi Chuxing. Airbnb China appointed a local serial entrepreneur as its new president. WeChat Pay decided to focus on outbound Chinese tourists.
Membership consumer service Black Fish raises $50 million in Series A+ round
08/27/2018|10:29:11 AM|
Taking a cue from the business models of American Express and Costco, Black Fish builds its own membership system and provides finance, tourism and merchandise services to its registered members.
Turkish Airlines to launch official store on Fliggy
07/30/2018|4:18:14 PM|
Their membership systems will be deeply integrated, and Fliggy’s members will be able to experience value-added services and rights, such as coupons and credits that TK offers to its corresponding tier members.
Strengthening data prowess - a must in today's digital economy
07/26/2018|3:32:52 PM|
Chinese airlines need to look at all the sources of data, especially their own first-party data, and act on it in order to stay competitive in a market where indigenous Internet giants are seemingly touching upon every sphere of life.
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