Search results for “customer journey”
Are you missing out on potential hotel revenue?
07/25/2019|6:10:27 PM|
Although 60% of guests would like to purchase ancillary services during their stay, there are still a significant number of guests who mention that the services offered were not relevant to them.
Crafting a digital strategy for “not-a-go-to-brand” in China
07/03/2019|5:37:51 PM|
Air France KLM is open to embracing various touchpoints in China, including the ones owned by 3rd party channels/ platforms.
Shangri-La Hotels: Adventure between personalization and privacy
07/09/2019|4:20:56 PM|
Personalization is about recognizing a traveler on all touchpoints and acting on data to come up with relevant product and content recommendations. But while doing so, organizations can’t go wrong with tailored offers or compromise customers’ privacy.
Amadeus helps China Railway on distribution amid evolution of global rail industry
07/02/2019|8:20:20 AM|
The company plays a role in connecting rail operators to travel agencies for now. Rail is a strategically important part to build a full-service travel platform.
Meituan partners with SiteMinder to explore the overseas hotel market
07/03/2019|10:55:18 AM|
By strategically partnering with SiteMinder, Meituan now has a complete hotel technology stack to attract international hotel markets, beginning with South-East Asia.
Trip.com simplifies China train travel
07/02/2019|5:35:37 PM|
To date, Trip.com has helped over 5 million customers from around the world book trains in China.
TravelSky signs five-year deal with ATPCO for pricing and retailing content
06/12/2019|11:02:06 AM|
Largest GDS in Asia will integrate Routehappy Rich Content, Amenities, UTAs, and UPAs, further broadening the reach of retailing content throughout Asia.
Qyer makes a strategic investment in LUXE City Guides
06/18/2019|10:08:50 AM|
The in-depth cooperation with LUXE City Guides will help Qyer.com maximize the integration of destination resources and further improve its destination business presence at overseas markets.
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