Search results for “customer experience”
NDC is not just a standard – it’s a signal to the industry
01/24/2019|4:49:48 PM|
By steering the focus on offers and orders (rather than static filed rules), an intelligent offer will include exactly what you’re getting, the cost, modification rules, and clearly defined terms and conditions.
Meituan homestay CEO: China’s B&B sector has potential to grow 6-8 times
01/28/2019|10:44:46 AM|
Meituan’s data shows that the annual average room nights for China's homestay industry had been doubling in 2016-2018, and the rate of increase is expected to be over 100% from 2019 to 2021.
Ctrip invests in Yunji Technology to advance smart hotel services
01/04/2019|11:03:08 AM|
The partnership with Yunji Technology marks Ctrip’s latest move in the smart hotel sector, following the launch of Ctrip’s smart hotel solution program "EASY Stay" in March last year.
6 areas that can propel digital transformation
10/13/2017|4:02:38 PM|
Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, but the whole effort can go awry, too, without an earnest manner, explains Blair Koch.
Softbank China leads business travel platform's $14.52 million funding
12/26/2018|4:54:34 PM|
It has concluded negotiations with partners and potential clients in Japan, and anticipates a large-scale expansion in the market next year.
Affordable luxury brand Hotel MoMc bags another funding following 60-million yuan injection
12/21/2018|8:57:19 AM|
Hotel MoMc is optimistic of the budding markets in the second-, third- and fourth-tier cities and aims to integrate local characteristics to create personalized stays.
Booking.com’s mantra for China – be prepared for the change
11/26/2018|9:00:00 AM|
Booking Holdings’ journey in China has spanned nine years. But the group is keen on being nimble, running operations in an autonomous way and also open to learning from local companies.
Ctrip extends its leisure travel platform to empower small players
12/13/2018|8:59:06 AM|
Under the strategy, tour operators, segmented destination service suppliers and individual service providers will be the major target users.
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