Search results for “customer experience”
Hotels Need to Rework Loyalty Programs to Capture Millennials
08/02/2014|12:56:22 PM|
The hotel guests of tomorrow will no longer be happy to collect and count their points, and wait for the distant future to redeem them for a few nights’ stay.
The Priceline Group Agrees to Acquire OpenTable, Inc.
06/13/2014|9:24:10 PM|
The Priceline Group will acquire OpenTable for $103 per share in an all cash transaction valued at $2.6 billion.
Trust International Pinpoints Anywhere Booking, integrated Channel Management, Metasearch Campaigns as Key Trends at Hotelier Conference
06/17/2014|6:16:37 PM|
Amsterdam, Netherlands and Frankfurt, Germany – June 16, 2014 – Trust International gave its hotelier clients an eye-popping glimpse of the future that ranged from improved operational CRS technologies to augmented reality sightseeing tours and navigation, the coming trends through the eyes of Google, and leveraging Big Data for comprehensive CRM that seems almost as if you can read customers’ minds.
Uber’s mantra for success in China – technology supremacy + local connect
06/15/2014|5:51:49 PM|
Traveldaily.cn Exclusive: Interview with Allen Penn, Uber’s Head of Asia Operations.
Expedia, Inc. Reports Fourth Quarter and Full Year 2013 Results
02/07/2014|5:01:32 PM|
Expedia, Inc. today announced financial results for the fourth quarter and year ended December 31, 2013.
Trends and challenges in travel analytics
12/02/2013|9:49:52 AM|
Everybody is talking about how data, if used correctly, can deliver greater efficiency and a better customer experience. But achieving this in a rapidly-changing environment is anything but easy. Here are some tips, trends and challenges that are shaping this important travel niche.
A Year in Review of Hotel Reviews
11/25/2013|9:52:26 AM|
TrustYou's review concerning hotel reviews of 2013 shows that travelers are writing less, but being kinder; five-star reviews are harder to come by.
A rough guide to the Circle of Trust with hotels and social media
11/18/2013|4:31:40 PM|
If you are a hotelier, your “Circle of Trust” is growing by the minute. You can’t stop its expansion, but you influence it. Embrace your “Circle of Trust” and it can be your best friend, similar to the original definition that you had in mind when we started this discussion.
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