Search results for “customer experience”
ChinaTravelNews Briefing: Ctrip unveils Oasis Lab, China connects air-rail networks and more
05/18/2018|3:45:18 PM|
Ctrip replaced its incubation program with Oasis Lab for innovative initiatives, budget hotels in China revamped services and experiences for customers, CAAC & CRC announced to connect train-plane networks.
China Southern opens up for all-channel ticket changes and refunds
06/12/2018|2:32:44 PM|
Asia’s biggest airline has pledged to facilitate cancellation and re-scheduling for both its directly or indirectly sold personal tickets with automatic process and instant refunds.
Europe sees 35% growth in Chinese visitors, luxury travel need up by 39.2%
05/25/2018|8:41:31 AM|
In the first quarter of 2018, the number of Chinese tourists bound for Europe increased by 35% YoY, making Europe the second-most popular destination with a 9% market share, second only to Asia.
Ctrip backs its expansion plans in China and abroad
05/24/2018|9:22:25 AM|
Even as Ctrip is continuously gaining market share across all the business lines, the team has assured that they are ready to forego certain short-term financial benefits to ensure that customer-centricity doesn’t get off the hook.
How to attain digital success in China? 8 key takeaways from ITB China
05/28/2018|2:03:44 PM|
It is imperative for foreign companies to best allocate their resources in China, work out presence on preferred channels, distribution strategy and make sure their brands remain true to what they stand for.
Travel e-commerce in China - the battle isn't just about growth anymore
05/17/2018|11:42:08 AM|
As the major online travel company Ctrip, along with platforms owned by Alibaba- and Tencent-backed companies, target growth it is worth assessing how they are going about differentiating their offerings.
ITB China 2018 - a gateway to the pulse of the Chinese travelers
05/16/2018|8:38:18 AM|
The sheer size and the potential of the Chinese outbound travel category are luring companies from all over to be a part of the second edition of the ITB China travel trade show.
Ctrip teams with Hyatt to open its first flagship store
05/18/2018|9:33:23 AM|
The online flagship store allows over 300 million Ctrip members to access Hyatt hotels in the Greater China region and will extend to Hyatt hotels globally in the near future.
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