Search results for “customer experience”
Accor’s renewed focus – aspirational and experiential aspects of a guest
06/11/2019|4:16:13 PM|
The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.
Shangri-La Hotels: Adventure between personalization and privacy
07/09/2019|4:20:56 PM|
Personalization is about recognizing a traveler on all touchpoints and acting on data to come up with relevant product and content recommendations. But while doing so, organizations can’t go wrong with tailored offers or compromise customers’ privacy.
TravelSky signs five-year deal with ATPCO for pricing and retailing content
06/12/2019|11:02:06 AM|
Largest GDS in Asia will integrate Routehappy Rich Content, Amenities, UTAs, and UPAs, further broadening the reach of retailing content throughout Asia.
Shangri-La is Ctrip’s first globally certified hotel group under its China preferred hotel programme
06/27/2019|11:34:25 AM|
The iconic Asian luxury hotel group is the first international owner and operator of hotels to earn the title.
Ctrip and Tourism Fiji forge strategic partnership to boost visitor arrivals from China
06/26/2019|4:25:56 PM|
This MOU will enable Ctrip to work closely with Tourism Fiji and Fiji Airways on business development and joint promotional activities.
China Southern Airlines, Emirates launch code-share operations
06/20/2019|6:50:26 PM|
China Southern is Emirates’ first codeshare partner in China.
Invigorating a hotel with a fresh design - how Wyndham is doing it?
05/17/2019|11:42:19 AM|
Hotel companies need to come up with a design that not only reflects lifestyle and social elements of guests but also has to remain true to a brand’s essence and tone.
AI solution startup TravelFlan partners China Mobile to serve outbound travelers
06/06/2019|12:04:34 PM|
JegoTrip offers roaming data packages to Chinese outbound tourists, while TravelFlan leverages analytical tools to understand customers and market trends, facilitating better products and pricing strategies.
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