Search results for “customer experience”
Hotels in China dig deep to evaluate what makes data an asset
08/05/2019|4:59:49 PM|
The result-oriented approach is starting to stand out as hotels are now assessing ways to use insights, both via automation for digital touchpoints as well as equipping their staff at a property level, to serve their guests better.
China’s customized travel market worth RMB 100 billion, more products needed
07/11/2019|6:16:28 PM|
The customized travel market is likely to be more segmented. The market will desire more itineraries and products from different providers.
Crafting a digital strategy for “not-a-go-to-brand” in China
07/03/2019|5:37:51 PM|
Air France KLM is open to embracing various touchpoints in China, including the ones owned by 3rd party channels/ platforms.
Ctrip takes customized travel to version 3.0 and shoots for RMB10B GMV in two years
06/23/2019|10:42:37 PM|
Anticipating rising demand for customized travel, Ctrip has launched its 3.0 version platform to streamline processes for suppliers and serve high net-worth travelers with sharpened itinerary offerings.
Outdoor living accommodation provider Future Capsule raises 2 million yuan
07/24/2019|1:36:04 PM|
It meets customers' personalized needs and solves their living problems related to immersive outdoor travel through cloud platform and big data technology.
Marriott looks to China for travel innovators
07/05/2019|2:31:30 PM|
The world's largest hotel group shortlisted 7 startups in China, mainly from IoT, AI, AR and other digital services, to present their vision of the future of elevated guest experiences.
6 areas that can propel digital transformation
10/13/2017|4:02:38 PM|
Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, but the whole effort can go awry, too, without an earnest manner, explains Blair Koch.
Trip.com simplifies China train travel
07/02/2019|5:35:37 PM|
To date, Trip.com has helped over 5 million customers from around the world book trains in China.
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