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Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Greenland rolls out G-Hotel brand in Ctrip tie-up
11/09/2016|11:09:30 AM|
Greenland Hong Kong and Ctrip announced a partnership in which the former’s serviced apartments will be listed on the latter’s online booking platform.
Airlines: Leveraging Tech for Added Value
10/27/2016|9:39:12 AM|
With the increasing touch points that technology brings, airlines can leverage their auxiliary services to attract more consumers and grow revenue.
Air China’s direct selling keeps pace with its international expansion
09/08/2016|2:18:35 PM|
Air China is assiduously improving both domestic and international websites, as well as its mobile App.
IHG to allow Chinese guests to pay via Alipay
08/24/2016|4:42:39 PM|
IHG will allow its Chinese guests to pay via Alipay through all of IHG’s online and mobile channels, as well as across its full estate of hotels globally.
Hotel alliance joint venture opens in Hangzhou, targeting independent hotels
08/12/2016|9:58:01 AM|
Zhejiang Future Hospitality Network Technology Limited, co-founded by Alitrip, BTG Hotels and Shiji Information in late March, was inaugurated on August 10 in Hangzhou, China.
Highlights of China Travel Innovation Challenge
08/30/2016|6:36:58 PM|
As part of 2016 TravelDaily Conference which will be held from Aug. 31 to Sept. 1 in Shanghai, China Travel Innovation challenge will be held in the afternoon of Sept. 1.
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