Trust International has moved its U.S. hotel reservation operation to a new, larger location in Orlando to accommodate recent growth and planned future expansion. Trust, one of the leading central reservation service (CRS) providers and the only provider with fully-owned and operated call and service centers, has added staff, space and new infrastructure and technology to enhance its best-of-breed reservation handling and services in conjunction with telephone services. Trust’s call center providing hotel reservation services for hotel organizations worldwide.。
Following a substantial surge in customer implementations,Trust outgrew its previous location. The opportunity to upgrade to superior telephone technology in the new facility, which follows Trust´s credo of delivering the best in call reservation services, while doubling the space made the move the perfect fit for future expansion. The additional space accommodates the new personnel for reservation handling, help desks and global distribution services handling that have been added and enabled new service levels to be implemented.
Trust´s Managing Director Richard Wiegmann stated, “Thanks to careful planning, the move went very smoothly, with no interruption of service. As we continue to grow, we are leveraging our new office, expanded staff and new technology to once again raise the bar for service excellence far beyond what our customers expect.”
The Orlando center is one of three call centers Trust International operates which cover the Americas. Trust’s centers in Orlando, Europe (Germany) and Asia (Singapore) handle voice operation in 47 countries for international hotel group customers allowing the hotel groups to get detailed analysis on call statistics, services provided or denials, and many more.
Trust International is the only hospitality distribution provider owning and operating all of its own call centers. One of the key advantages this offers is immediate and direct access to Trusts’ yourVoyager central reservation system via the brand new CRO (central reservation office) application to allow call center agents to provide professional reservation and consultancy services to the guest calling the hotel or hotel group via telephone or the online chat/call back functionality.
Trust’s specialized training for call center agents moves beyond standard telephone skills, systems and courtesy to focus on selling additional services and upgrades as well as product knowledge. Trust’s call center agents access additional databases for each hotel to provide the same professional services as a hotel’s own reservations staff, and operate as a hotel’s reservation department for many hotels overnight or for specific time periods.
