Search results for “consumer insights”
Why librarians matter to Chinese travelers
06/12/2017|11:09:32 AM|
Some 78% of Chinese travelers welcome and value support from travel service providers who need to play the role of librarians in ensuring these avid readers are constantly excited and intrigued.
Thriving as a retailer is about apt “mindset”, not an issue of tech
06/11/2017|8:37:44 AM|
The key to Chinese airlines' full retailing platform is to know customers and meet their end to end travel needs rather than just to carry passengers from point to point.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Ctrip funds consumer finance company ShangCheng
11/29/2016|9:32:52 AM|
Ctrip has joined a group of investors including Bank of Shanghai to set up ShangCheng Consumer Finance. The bank has finance expertise while the OTA can contribute online data.
Views from the middle of the value chain
10/28/2016|10:21:29 PM|
TMCs and OTAs share their views on the latest trends on airline distribution, and not everyone is happy with the way things are heading.
Deals Roundup: Travel finance has a long way to go
09/24/2016|9:26:13 AM|
A look at potential development of travel finance for consumers and suppliers, and a roundup of financing deals in travel industry:
The most innovative of them all
09/02/2016|8:36:56 PM|
Seven companies beat out hundreds of others attenended China Travel Innovation Challenge at the 2016 TravelDaily Conference for a chance to win this year’s coveted title.
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