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Home-rental company Airbnb has “acqui-hired” the majority of the team behind ChangeCoin, a startup that runs a bitcoin-based micropayments service, according to four people with knowledge of the deal. Companies like Uber and Airbnb are built on their ability to manage supply and demand, which could be aided by a powerful, open ledger system like blockchain.
Cornell University’s School of Hotel Administration’s Center for Hospitality Research used a bespoke version of a software technique called text-mining to looked at a sample of 5,830 English-language reviews from TripAdvisor.The researchers offer fresh perspectives into how managers should interpret, and make use of, reviews. They also suggest specific practical actions managers could take to boost their property’s online reputation.