Frankfurt and San Francisco– February 9, 2015 – The positive impact of Trust International’s voice services on luxury hotel companies’ booking revenue and upselling has captured the attention and business of hotel groups worldwide that are hoping to gain a competitive advantage and positively impact their bottom line. Commune Hotels & Resorts, an international, multi-brand lifestyle hotel management company, is the most recent hotel business to contract with Trust International for dedicated global voice services.
Commune Hotels & Resorts has engaged Trust’s dedicated agent voice services for its boutique hotels in North America. Commune plans to roll out Trust’s voice services to properties in additional countries as it continues to expand. Commune will be consolidating its call center efforts under Trust International’s global voice services.
“As we grow, we need to consolidate our voice services to gain efficiencies and maximize our reporting opportunities so we can easily see the big picture of our efforts on revenue, ADR and margin,” said Kathleen Cullen, Senior Vice President Revenue & Distribution, Commune Hotels & Resorts. “Trust’s excellent reputation for global call center services, coupled with its ability to provide dedicated agents that are courteous, experienced and highly trained on individual properties, were huge factors in our decision to choose Trust.”
“Upscale hotel management companies that want to offer the highest level of service, such as Commune Hotels & Resorts, are discovering that our dedicated agent voice services are major differentiating factors in increasing conversions and revenue,” noted Richard Wiegmann, Managing Director of Trust International. “Recent case studies have proven that there is no substitute for the personal touch of a dedicated agent specially trained in catering to the potential guests’ needs. Our agents have in-depth knowledge of the nuances and exclusive offerings at each of the properties they represent. By effectively answering guest questions, and offering appropriate upgrades and upscale amenities that are discerned through one-on-one conversations with the guests, hotel groups realize significantly higher conversions and revenue.”
Wiegmann added, “Commune Hotels & Resorts’ Joie de Vivre brand, which curates authentically local and eclectic experiences, as well as its luxe Thompson Hotels brand, which offers sophisticated luxury to its discerning clientele, are perfectly suited to benefit from the one-on-one dedicated agent service available through our fully-owned call centers worldwide that feature native speakers in ten languages.”
