Search results for “survey”
Travelport unveils trends that will shape travel experiences in 2020
01/21/2020|1:53:55 PM|
Customers are moving towards self-service options, with 55% of the respondents preferring to hear about travel disruption via digital communications rather than on the phone.
Global CRM Study: The state of CRM and guest data management
09/05/2019|3:51:26 PM|
Personalization is the path to better guest relations.
Demand from travelers for value, personalization and digital solutions continues to mount
09/19/2019|1:54:58 PM|
Travelport’s latest global research shows that technology is key to this – from serving relevant and personalized offers to providing attractive propositions from trusted sources.
Are you missing out on potential hotel revenue?
07/25/2019|6:10:27 PM|
Although 60% of guests would like to purchase ancillary services during their stay, there are still a significant number of guests who mention that the services offered were not relevant to them.
Ctrip survey finds 73% Chinese travelers with budget of 10,000 yuan in 2017
03/30/2017|7:26:47 PM|
More than half of the polled Chinese travelers plan to spend over 10% of annual income on travel in 2017. Some 73% of them set aside a travel budget of more than RMB 10,000 (USD 1,452), and 60% will opt for outbound tours.
Chinese make 6.31m overseas trips for holiday, Ctrip teams up with Baidu, and more
02/24/2019|8:54:01 AM|
Chinese arrivals to Europe rose 5.1% in 2018 despite economic slowdown and Brexit, Ctrip invested again in robot maker Yunji, and Spring Airlines has integrated operation data into Airbus’ Skywise platform.
Travelport Digital and BCD Travel extend partnership
02/21/2019|11:35:38 AM|
BCD Travel’s TripSource uses real-time messaging capabilities to provide travel updates such as flight delays to help travelers have a seamless, well-informed experience.
Engaging guests post a booking is done - how to excel in this arena?
09/10/2018|10:17:17 AM|
Hotels lack ways to communicate their offerings – what services, amenities they have, what promotions they are running etc. and how to best share the same depending upon what the guest is likely to be looking for.
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