Search results for “service-quality”
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
7 pillars of Shiji’s business transformation
02/16/2017|5:14:10 PM|
Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.
Study tour provider MaiTao closes B round backed by Fosun
02/22/2017|5:36:32 PM|
MaiTao, an online service focusing on children learning and traveling experience, has raised RMB 70 million in its B round funding which had Fosun as the lead investor.
Ctrip acquires TangRen World to tap destination ground transport
01/03/2017|9:53:18 AM|
ChinaTravelNews learned from Ctrip that the company has acquired overseas chauffeur service provider TangRen World and will further improve its overseas ground transport management and quality control in the future.
Hostel brand ShiLiLi raises RMB 100 million
02/14/2017|9:18:45 AM|
Honeymoon accommodation and hostel brand ShiLiLi announced in a Shenzhen press conference today that the company received RMB 100 million last November.
Overseas driver-guide service Hi Guides collects RMB 210 million in B+ round
01/20/2017|4:11:42 PM|
Overseas ground transport provider Hi Guides (HuangBaoChe) announced that it has raised RMB 210 million in its B+ round in less than half a year after its B round financing last August.
China’s outbound medical tours rise four folds in 2016
01/04/2017|10:16:52 AM|
A Ctrip medical tourism report shows that the number of Chinese travelers going on overseas medical tours in 2016 increased four folds against the year before.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
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