Search results for “event management”
Key to being customer-centric: Count on cloud + data + API
03/07/2017|8:57:27 AM|
A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
DerbySoft CEO talks about evolution of GDN
02/22/2017|4:28:11 PM|
In the world of fast moving technology, people take for granted how easy it is to plan and book travel itineraries for flights, hotels and more. It’s illuminating to reflect on how far the industry has come in just a few years.
Hotel distribution firm HaoQiao raises RMB 120 million
02/21/2017|1:35:35 PM|
International hotel distribution company HaoQiao.cn announced that it has received RMB 120 million in its latest round backed by National Small- and Medium-sized Enterprises Fund and China Merchants Capital.
Huazhu, Accorhotels expand in China's midscale, upscale market
12/30/2016|10:44:22 AM|
Huazhu Hotels (China Lodging Group) unit Yagao Meihua signed agreements for nearly 40 new projects in more than ten months. The majority are located in China's first- and second-tier cities.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Ctrip acquires TangRen World to tap destination ground transport
01/03/2017|9:53:18 AM|
ChinaTravelNews learned from Ctrip that the company has acquired overseas chauffeur service provider TangRen World and will further improve its overseas ground transport management and quality control in the future.
Meta-search in China — as astute as it gets
08/30/2016|5:58:08 PM|
From pure traffic generation to moving into areas of facilitated bookings, meta-search has come a long way. And China seems to have predicted well and led the way.
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