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Search results for “Medallia”
Medallia acquires Hospitality software startup Zingle for $42M
09/30/2019
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6:34:26 PM
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As of 2017, Zingle has cooperated with giant hotel chains including Hyatt Hotels and Wyndham Destinations.
Four ways for hotels to engage guests on social media
07/01/2017
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6:42:58 PM
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Medallia's research suggests hotels that responded to more than half saw an increase in NPS and outperformed local competitors in TripAdvisor ratings and even saw a 6% increase in occupancy.
When Best Western engages with reviews, its occupancy spikes
03/20/2015
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3:23:27 PM
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When Best Western properties worldwide engaged with user reviews across the Internet, they saw their annual occupancy rates grow at double the rate of properties that didn’t.
Welcome, in Mandarin
11/19/2013
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11:21:06 AM
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China has become the biggest travel spender in the world, and hotels are taking notice. Across Europe and America, back-office planners and front desk clerks are learning Chinese customs to attract the new travelers and keep them returning.
Study: Hotels deliver better quality product, yet raising the bar
12/04/2007
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10:04:00 AM
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November 30, 2007: Hotel performance scores are increasing, well-known hotel brands are losing “mindshare” among customers, and a growing number of hotel brands are struggling with “lunch bag letdown,” the phenomenon that occurs when a guest’s positive impression of a brand is tarnished by an actual stay experience.
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