Search results for “Guest Data Management”
Japanese media firm Recruit acquires guest feedback platform TrustYou
06/14/2017|5:01:05 PM|
Japanese internet and media group Recruit Holdings announced that it has acquired TrustYou, the world’s largest guest feedback platform, with the goal to further invest in the international hospitality and travel market.
Hotelbeds confirms Thailand as top Asian destination, chooses Bangkok for first MarketHub Asia event
05/24/2017|8:36:11 AM|
Hotelbeds Group, a global bedbank giant and business-to-business travel service provider, announced that its Hotelbeds brand has chosen Bangkok, Thailand as the host destination for the first edition of Hotelbeds MarketHub Asia.
Anantara Vacation Club selects Ingenico ePayments as solution provider
05/15/2017|5:48:30 PM|
Ingenico ePayments announced that it has signed an agreement with shared vacation ownership program Anantara Vacation Club, to provide online payment acceptance and processing.
Plateno’s experiences from its international expansion
04/07/2017|6:57:16 PM|
Chinese hotel chain Plateno may gradually demonstrate its own strengths in the future development as an international brand and differentiate itself from other brands under the umbrella of Jin Jiang International Hotels Group.
Key to being customer-centric: Count on cloud + data + API
03/07/2017|8:57:27 AM|
A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
7 pillars of Shiji’s business transformation
02/16/2017|5:14:10 PM|
Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
DerbySoft CEO talks about evolution of GDN
02/22/2017|4:28:11 PM|
In the world of fast moving technology, people take for granted how easy it is to plan and book travel itineraries for flights, hotels and more. It’s illuminating to reflect on how far the industry has come in just a few years.
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