Cathay Pacific said the flight cancellations that started last month is far below its standard.
It comes as 14 more Cathay flights - six departing from Hong Kong and eight landing in the city - were canceled yesterday, including flights to or from Kaohsiung, Bangkok and Beijing, after the airline announced to cancel an average of 12 flights daily until the end of next month to ensure a smooth operation during the Lunar New Year.
"The disruption of this scale is far below the standard our customers have a right to expect, and far below the standard to which we hold ourselves. I am leading a task force to ensure we identify and resolve the underlying issues. We will ensure that we improve as a result and can deliver the high-quality services and reliability Hong Kong deserves," said the airline's chief operations and service delivery officer Alex McGowan.
McGowan said the flight cancellations peaked at 27 flights last Sunday and will be fewer in the coming weeks.
Meanwhile, Cathay group's budget airline HK Express has been ranked third globally and first in Asia for on-time performance among low-cost carriers by aviation data analytics firm Cirium.
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