Search results for “Customer Loyalty”
Dear Chinese airlines: Digital marketing works in other ways
03/07/2017|3:21:02 PM|
Joseph Wang, Chief Commercial Officer of TravelDaily China & ChinaTravelNews, discusses digital marketing trends for China’s airline industry.
7 pillars of Shiji’s business transformation
02/16/2017|5:14:10 PM|
Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.
Key to being customer-centric: Count on cloud + data + API
03/07/2017|8:57:27 AM|
A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
China Lodging Group's net revenues rise 13.2% in 2016
03/15/2017|6:18:37 PM|
China Lodging Group (Huazhu Hotels) reported net revenues of RMB 6,538.6 million (USD 941.8 million) in 2016, up by 13.2% YoY, in line with the guidance previously announced.
OpenJaw signs up Cathay Pacific as NDC partner and partners with IATA
03/02/2017|3:02:03 PM|
OpenJaw has become Cathay Pacific Airways' NDC partner and an NDC and ONE Order Strategic Partner, having achieved Level 3 NDC capability certification - the highest level of NDC certification offered by IATA.
Asian airline booking tech can better serve frequent flyers
02/22/2017|2:41:43 PM|
New ideas in social media marketing from Asia such as WeChat booking are inspiring airlines around the world.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Jin Jiang forms WeHotel network, speculated to break OTA stranglehold
12/08/2016|11:52:56 AM|
State-owned Jin Jiang plans to build WeHotel loyalty to tap the vast collective customer bases of all subsidiary brands including Jin Jiang, Louvre Hotels, Plateno and Vienna Hotels.
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