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Shiji acquires majority stake in guest intelligence ReviewPro for EUR 26.36 million

01/16/2017|9 years ago

Shiji, a Chinese hotel information company partially owned by Alibaba, acquired a 79.47% stake in Spain-based hotel review company ReviewPro for EUR 26.36 million.

Data on its own isn’t enough, make it part of an organization’s culture

02/09/2017|9 years ago

Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.

7 pillars of Shiji’s business transformation

02/16/2017|9 years ago

Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.

Key to being customer-centric: Count on cloud + data + API

03/07/2017|9 years ago

A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.

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