Marriott Bonvoy - ChinaTravelNews

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Burning questions: Too many brands? Too much tech?

06/16/2019|11:29:42 PM|

The key is “providing choice broad enough to keep them (guests) with us,” he said, “as opposed to going to an (online travel agency), Google and being an intermediary customer.”

Customer loyalty in a hyper-segmented hotel landscape

05/22/2019|10:18:45 AM|

The greatest value in today's rewards programs should lie in hotel companies' ability to collect, store and utilize data more effectively to help brands offer guests more personalized experiences.

Marriott diversifies accommodation options to enhance customer loyalty

01/22/2020|12:40:46 PM|

About 90% of Homes & Villas renters are members of Marriott's Bonvoy travel program.

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