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Hopper out to disrupt $800 billion global online travel market

Hopper out to disrupt $800 billion global online travel market

Hopper sells between $1 and $2 billion worth of travel a year for about $18 billion tracked on it, it is still taking a patient long-term strategy.

04/03/2019|10:03:45 AM|Forbes
Why the world’s first robot hotel was a disaster

Why the world’s first robot hotel was a disaster

The hotel recently decided to lay off more than half of its 243 robots.

03/28/2019|5:12:04 PM|Economist
The CRM data warehouse

The CRM data warehouse

The PMS provides information like recency, frequency, and monetary value, but never about guest preferences, demographics, or what they do when they’re not staying at that particular hotel.

03/26/2019|4:45:12 PM|Cendyn
WeChat Pay brings its ecosystem to the world

WeChat Pay brings its ecosystem to the world

WeChat Pay's monthly average transaction volume saw an increase of 500% year-on-year, while the total transaction value increased 400% in 2018.

03/26/2019|12:00:40 PM|4Hoteliers
Payments fintech startup Airwallex raises US$100m in Series C round

Payments fintech startup Airwallex raises US$100m in Series C round

Airwallex will use the investment to accelerate international expansion to empower marketplaces, online sellers and SMEs to grow their businesses.

03/26/2019|11:48:13 AM|Airwallex
Amadeus buys airport self-service baggage firm to diversify further

Amadeus buys airport self-service baggage firm to diversify further

ICM has worked with Qantas to offer permanent baggage tags to members of the airline’s top-tier loyalty program, and it has experimented with biometric-based identification methods to help speed up baggage processing.

03/22/2019|2:55:38 PM|Skift
Why does the financial community not value digital innovation at airlines?

Why does the financial community not value digital innovation at airlines?

According to recently published research in HBR, financial markets reward “growth” companies for investment in digital technology, but actively punish more mature, steadily profitable firms for the same.

03/21/2019|5:15:25 PM|PhocusWire
Simple CX = customer delight, but what about fraud prevention?

Simple CX = customer delight, but what about fraud prevention?

Simple experiences that mean convenience and control for shoppers are welcome. But they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned.

03/17/2019|6:58:12 PM|ChinaTravelNews
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