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China Eastern Airlines uses AI to improve experience

China Eastern Airlines uses AI to improve experience

The airline’s data lab automatically classifies thousands of complaints and offers recommended solutions to help frontline customer relations staff.

08/15/2019|2:31:32 PM|SCMP
Implementing AI at scale – How Travelport is doing it?

Implementing AI at scale – How Travelport is doing it?

Travelport, a travel commerce platform, has sharpened its offering, working on speed, accuracy and relevance for search results. Artificial intelligence (AI) has played an integral part in elevating Travelport’s expertise in the data-related domain.

08/19/2019|9:09:58 AM|ChinaTravelNews
UK travel tech startup Upgrade Pack gets £1.3 million in funding

UK travel tech startup Upgrade Pack gets £1.3 million in funding

Upgrade Pack connects directly to airline and hotel APIs, enabling users to access live, premium seat and room upgrades at a typical saving of 15% to 35% through its closed online marketplace.

08/07/2019|6:32:10 PM|Tech.eu
Shiji’s hotel tech acquisition spree: a closer look

Shiji’s hotel tech acquisition spree: a closer look

Since 2016, Shiji has spent $141 million on acquisitions and investments across 10 tech companies outside of China.

08/07/2019|6:00:23 PM|Skift
Suppliers, beware: A threat lurks in tours and activities distribution

Suppliers, beware: A threat lurks in tours and activities distribution

Tour operators usually rely on a wide range of distribution partners, and tour operators take on a huge risk by handing over all their data and distribution power to a single OTA.

08/06/2019|5:34:00 PM|PhocusWire
Cendyn adds revenue management tools with acquisition of Rainmaker

Cendyn adds revenue management tools with acquisition of Rainmaker

The acquisition is a good fit because it provides hoteliers the capabilities to now align their marketing, sales and revenue strategies so they have a “single version of truth” about their guests to drive better performance.

08/02/2019|11:08:48 AM|PhocusWire
United invests in Clear to offer frequent flyers easier screening

United invests in Clear to offer frequent flyers easier screening

Clear, whose past investors include Delta Air Lines, uses biometrics—scans of eyes and fingerprints to move users through airport security faster.

07/30/2019|12:00:17 PM|Skift
China’s VariFlight poised for global expansion, partners with Amadeus

China’s VariFlight poised for global expansion, partners with Amadeus

The partnership will benefit over three hundred million air travellers significantly transforming VariFlight’s services beyond its dominant home market in China.

07/26/2019|12:01:21 PM|Travel Daily Meida
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