How Egencia is helping Amex Global Business Travel win small business customers
07/13/2023|6:57:04 PM|Skift

As business travel struggles in its post-pandemic recovery, Amex Global Business Travel (GBT) is using its acquisition of the Egencia corporate-travel management platform to focus on securing business from a key growth market: small- and medium-sized businesses.

Amex GBT, which went public just more than a year ago via a special purpose acquisition company (SPAC), acquired Egencia from Expedia in 2021. 

Since then, Amex GBT has been investing in Egencia’s mobile app, chat capability and an AI-powered feature that gives companies recommendations for its travel approval policies. One aim of these technologies is to lessen the hassle that small businesses experience when transitioning to a managed travel program. 

“[Small- and medium-sized] businesses, including those that are transitioning from unmanaged to managed travel programs, need quick and easy onboarding, and access to a travel marketplace rich with value for their travelers,” Manuel Brachet, Egencia’s senior vice president, commercial, told Skift in an email.

Amex GBT has seen more than 60% of its new, signed business in the past year come from small- and medium-sized enterprises, Brachet said. An estimated 30% of that came from clients without existing managed travel programs. The company’s overall transactions in the first quarter from these smaller businesses were about 88% of 2019 levels. 

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