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What do Gen Z travelers want from online travel brands?

09/08/2021| 1:49:23 PM| 中文

Nearly two-thirds of Gen Z travelers, defined as those born between 1997 and 2012, are planning "revenge travel" to make up for lost trips amid the Covid-19 crisis.

Travel brands eager to engage with young consumers have for years focused on one key segment: millennials.

Cut to 2021, and many of those consumers -- now climbing in age between 25 and 40 -- are balancing the costs of families and mortgages on top of extracurricular spending.

And while millennials still hold significant spending power, their young-adult status has been eclipsed by a new generation, one that doesn't know a world without internet and will be critical to the travel industry's recovery from the coronavirus pandemic.

To capture the attention -- and dollars -- of Generation Z, travel providers need to understand how the generation's distinct preferences and attitudes influence their travel planning and spending habits.

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TAGS: millennial | Gen Z | OTA
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