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How airlines transform costly flights disruption management to win loyalty

How airlines transform costly flights disruption management to win loyalty

Switchfly estimates the cost of IROP to airlines as at least $8.3 billion and the cost to passengers in lost time at $16.7 billion.

11/21/2017|5:14:19 PM|Tnooz
China Duty Free aims for place among the global industry's top three

China Duty Free aims for place among the global industry's top three

China Duty Free Group, a unit of the China National Travel Service Group Corp, is looking to become one of the world's top three duty-free operators, possibly as soon as next year.

11/21/2017|2:37:23 PM|ChinaDaily
Key to having a seamless conversation – capture all interactions

Key to having a seamless conversation – capture all interactions

The probability of ‘restarting’ a conversation as a passenger moves across channels has to come down. Blair Koch, Datalex’s CTO and President USA asserts that airlines need to capture all the interactions, encompassing offline and online touchpoints.

11/21/2017|9:59:06 AM|ChinaTravelNews
IATA highlights the improvement of automation, biometrics and digital payment

IATA highlights the improvement of automation, biometrics and digital payment

IATA's new research shows an increasing demand for airports' self-service and single biometric identity token for passengers, and that simplified payments will be a focus in the future.

10/26/2017|3:41:56 PM|Tnooz
Tech initiatives paying off for US airports

Tech initiatives paying off for US airports

The 2017 J.D. Power rankings of North American Airports shows that airports have boosted passenger satisfaction by integrating new technology and traditional personal skills.

10/23/2017|10:49:34 AM|Tnooz
Blacklane acquires Solve to add airport concierge services worldwide

Blacklane acquires Solve to add airport concierge services worldwide

Blacklane acquires Solve to extend to airport concierge services from professional driver sevices, helping travelers make full use of the time spent in airports.

10/13/2017|11:46:17 AM|ChinaTravelNews
Construction of new airport begins near China-Russia border

Construction of new airport begins near China-Russia border

Construction of a new civilian airport has started on China's border with Russia in the northeastern province of Heilongjiang, authorities said Wednesday.

10/12/2017|2:28:01 PM|ChinaAviationDaily
Istanbul airport to track passenger bags via SITA technology

Istanbul airport to track passenger bags via SITA technology

SITA helps airlines track bags at key points in the journey, including check-in, transfer and arrival, with updates on location at each step of the journey in compliance with IATA Resolution 753.

10/10/2017|1:39:19 PM|Tnooz
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